Date of last update: [Date to be published].
Welcome to XIKOOVA(www.xikoova.com), online store for clothing, thermoses and stationery. By accessing and using this website, you agree to these Terms and Conditions. If you do not agree with any of them, please do not use our services.
Acceptance of Terms
By using our website or making a purchase, you agree to these Terms and Conditions, as well as our Privacy, Shipping and Returns Policies. We reserve the right to modify them at any time, without prior notice.
2. Use of the Site
This site is not to be used for illegal or unauthorized purposes. You agree to provide truthful, current and complete information when making a purchase.
3. Products and Prices
All our products are subject to availability and may be modified without prior notice. Prices include VAT and are expressed in Mexican pesos (MXN), unless otherwise indicated.
4. Forms of Payment
We accept secure payments through platforms such as PayPal, Stripe and bank cards. We reserve the right to cancel orders if we detect fraudulent activity.
5. Shipments and Deliveries
Products will be delivered within an estimated 3 to 10 business days. If they cannot be delivered within a maximum of 30 calendar days, the customer may cancel the order and request a refund.
6. Right of Cancellation (Article 56 LFPC)
Pursuant to Article 56 of the Federal Consumer Protection Law, the customer may revoke the purchase within 5 business days of receipt of the product. The total amount paid, including shipping costs, will be refunded.
7. Returns and Exchanges
Returns are accepted within 15 calendar days after delivery. The product must be unused and in its original packaging. We do not accept returns of customized products or products on sale, except for manufacturing defects.
8. Warranty
All our products are warranted for 30 calendar days for manufacturing defects. It does not apply to damage due to misuse, improper washing or natural wear and tear.
9. Intellectual Property
All site content is the property of XIKOOVA or its licensors and is protected by Mexican and international laws. Unauthorized reproduction is prohibited.
10. Data Protection
We respect the privacy of our customers in accordance with the Federal Law for the Protection of Personal Data in Possession of Individuals. See our Privacy Policy.
11. Jurisdiction and Applicable Law
These terms are governed by the laws of the United Mexican States. Any dispute will be resolved by the competent courts of Mexico City.
12. Contact
For questions, clarifications or complaints, you can write to us at: